globalcarpetsflooring.shop is dedicated to providing customers with wallpaper, carpets, floor mats, and other interior décor products. To protect our customers’ rights, we have established the following return and exchange policy.
- Return Period
Subject to applicable consumer protection laws, customers may generally request a return within 14 days of receiving their items.
Items must remain unused and uninstalled, and should be kept in their original packaging and in pristine condition whenever possible. Certain items may be ineligible for return due to their nature, hygiene considerations, custom specifications, or other legally permitted exceptions. - Quality Issues
Please contact us immediately if you receive an item with quality defects, damage incurred during shipping, or a significant discrepancy with your order.
To assist us in verifying the issue, please provide:
Order number;
Product name;
Description of the issue;
Clear photos of the product and packaging;
Any other relevant information that helps assess the situation.
Upon verification, we may offer solutions such as an exchange, replacement shipment, repair, or refund, depending on the specific circumstances. - Returns for Non-Quality Reasons
If a customer wishes to return an item due to personal preference, color or size choice, or other reasons unrelated to product quality, the item must be unused, uninstalled, and in a condition suitable for resale.
Items such as wallpaper may not be eligible for return if they have been cut, pasted, installed, or show obvious signs of use. - Exchanges
If you wish to exchange an item, please contact us first to confirm eligibility and stock availability.
Exchanging for a different style or product may require price adjustments based on the cost of the new item and actual shipping fees. - Refund Method
Once a return has been reviewed and approved, refunds are typically issued via the original payment method.
Refund processing times may vary depending on the payment provider, bank, or financial service institution involved. The actual time it takes for funds to appear in your account may differ from the time we initiate the refund. - Return Shipping Costs
If the return is due to quality issues, damage, or an incorrect shipment on our part, we will cover reasonable return-related costs based on the specific circumstances.
If the return is due to personal reasons, the customer may be responsible for return shipping costs, to the extent permitted by law. - Damaged or Incorrect Items
If the items received are visibly damaged or do not match your order, please contact us as soon as possible after discovering the issue. We may request photos or other information to verify the matter with our warehouse or logistics providers. Please refrain from discarding the items and their original packaging until you have received confirmation regarding the resolution. - Non-Returnable Items
To the extent permitted by law, the following items may not be eligible for return:
Items that have been installed, used, or are otherwise in a condition that significantly affects their resale value;
Items such as wallpaper that have been cut, opened, or used;
Items damaged due to improper handling by the customer;
Items modified or processed by the customer;
Items returned after the applicable return period has expired;
Special items that are exempt from return rights under applicable law.
The above provisions do not affect the mandatory statutory rights to which consumers are entitled by law. - International Orders
For orders destined for locations outside the UK (including other parts of Europe and international destinations), returns may involve cross-border shipping, customs procedures, and associated logistics costs.
If an international order requires a return, we will explain the specific return process based on the condition of the items, the order location, and applicable laws.
Customers returning international orders for personal reasons may be required to bear the associated international return shipping costs and any relevant charges incurred by law. - Return Request Process
To request a return or exchange, please contact us via the following method and provide your order number and details regarding the issue:
Customer Service Email: shop@globalcarpetsflooring.shop
Upon receipt of your request, we will review the details of the order and the items, and inform you of the next steps. Please do not send items back without first receiving return instructions, as this may delay processing. - One-Time Purchase Terms
All products on this website are sold on a one-time purchase basis; there are no subscriptions or automatic renewals involved. Returns or refunds apply only to specific orders that meet the requirements of this policy and applicable laws, and will not result in any subsequent automatic charges. - Legal Rights
This return and exchange policy outlines our standard procedures and does not limit any mandatory rights granted to consumers under UK law or other applicable laws.
In the event of a conflict between this policy and applicable laws, the consumer’s statutory rights shall prevail. - Contact Us
If you have any questions regarding returns, exchanges, refunds, or product quality, please contact us:
Company: GLOBAL CARPETS & FLOORING LTD
Address: 11 Deakins Road, Birmingham, West Midlands, United Kingdom, B25 8DX
Email: shop@globalcarpetsflooring.shop
Phone: +44 7501 332841
We will assist in resolving relevant issues promptly based on your order details.